Privacy Policy

At Stanway Shepherds Hut, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or book a stay with us.

1. Information We Collect

When you make an inquiry or booking with us, we may collect the following personal information:

  • Contact details (Name, Email Address, Phone Number, Postal Address).

  • Booking details (Dates of stay, party size, pet information, special requests).

  • Payment details (Processed securely via our third-party payment provider; we do not store full payment card details).

  • Technical data (IP address, web browser type, and cookies collected when browsing our website).

2. How We Use Your Information

We collect and use your data for the following lawful reasons:

  • To Fulfill Your Booking: Processing payments, sending booking confirmations, check-in instructions, and managing your stay.

  • Customer Support: Communicating with you regarding inquiries, emergency contacts, or feedback.

  • Legal & Accounting Obligations: Retaining transaction records for tax compliance (e.g., HMRC / accounting records).

  • Marketing (Opt-in only): If you consent, we may occasionally send you news or special offers. You can opt out at any time by clicking "unsubscribe" or contacting us.

3. Data Sharing & Security

  • We never sell, rent, or trade your personal information to third parties.

  • We only share necessary personal data with trusted service providers who help us operate our business (e.g., website hosts, booking systems, payment gateways, or accounting platforms like Xero).

  • We implement appropriate administrative and technical measures to ensure your data is stored securely.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements (typically up to 6 years for financial records).

5. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the erasure of your personal data ("right to be forgotten"), subject to statutory retention requirements.

  • Withdraw consent for direct marketing at any time.

To exercise any of these rights, please contact us at stanwayshepherdshut@gmail.com.

6. Cookies

Our website may use standard cookies to improve user experience and analyze site traffic. You can adjust your browser settings to decline cookies if you prefer.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: